Here at the White Rocks, we are committed to offer confidence and comfort for all. The health and wellbeing of our guests, staff and colleagues is our top priority today and every day. We have created a touchless and safe holiday experience for our guests and have trained all staff members accordingly. The White Rocks Hotel Kefalonia is certified with POSI SHIELD which certifies that a set of protocols is always in place and adjusted according to the epidemiological guidance.
All travelers can now enter Greece restrictions-free, following the governmental decision to reduce entry requirements to the country. From May 1st, all incoming travelers, regardless of their country of origin, can enter Greece without having to provide proof of vaccination, testing or recovery. All information provided regarding entry and departure requirements to Greece is subject to change and the situation is fluid. Please read the latest information related to inbound entry requirements on the official Greek government website: https://travel.gov.gr/#/
The resort design of White Rocks Hotel Kefalonia features a plethora of airy outdoors spaces that never feel overcrowded. Guests can enjoy the 50.000 square meters of unspoiled nature, can spend as much time as they wish outdoors, around the pool or at the secluded Blue Flag awarded hotel’s beach. With al fresco outdoors dining combining spectacular sea views with social distancing and HACCP safety kitchen protocols, guests can rest assured that their experience is as carefree and safe as possible everywhere in the resort.
Although the experience may look a little different, we have gone the extra mile to ensure it feels the same. Enhancements to our daily operations mean that a technology-driven contactless experience ensures safe and touchless elevators, check-in, ordering, check-out and more. For example the classic Room Directory containing useful information regarding the hotel services and facilities has been installed in the in-room smart TV so guests can go through it while in their room. For our guests who wish to find information about the hotel while out and about, the QR at the back of the key card forlder facilitates the access to all hotel info.
Our team implements additional precautionary and sanitization standards across the entire property. We have increased the frequency of property cleaning and disinfecting using eco-friendly certified products and giving extra attention to frequently touched surfaces in public spaces. These stringent measures extend from all guestrooms, to public areas and to back of house spaces. We use housekeeping chemicals that disinfect and sanitize.
As part of our safety protocol, staff are tested. Guests may take rapid antigen tests during their stay or request them prior to departure.
All guests should wear face masks in all indoors areas (elevators, lounges, buffet restaurant) as per the hotel’s policy to protect all guests and staff members.
Filling out the formalities prior to the arrival is recommended. We offer pre-check-in via our website.
Comfortable self-check-in procedure.
There are visible safety and social distancing signs in place.
Touchless hand sanitization stations are available in entrances.
Constant disinfection of POS devices and front desk counters.
Key cards are disinfected prior to being given to guests.
Reception doors open automatically to facilitate touchless access.
Lobby doors and windows are kept open to let fresh air circulate.
Check-in as of 15:00 and check-out is until 11:00, to allow sufficient time for cleaning, disinfection, and natural ventilation of guestrooms prior to guest’s arrival.
Room service upon request and delivery at the door from the all-day dining menu. Meal allowance is not applicable in this service. Service tray charge applies.
Contactless departure and check-out processes are put in place from guests who require them. Advance check-out is available to guests. Contactless payment options are encouraged and available.
At White Rocks Hotel Kefalonia, we are continuously monitoring the development of the pandemic. The well-being, health and safety of our employees and guests remains our highest priority. We fully comply with the government’s guidelines and have put in place precautionary measures to reduce risks, however, we cannot guarantee that our guests will not be exposed to the virus. Guests are requested to take self-protective measures and follow the relevant Hotel-rules to minimize any possibilities of virus’ exposure. By visiting White Rocks Hotel Kefalonia, or attending any of its activities, guests acknowledge the contagious nature of the virus and the risk of being exposed or infected by COVID. White Rocks does not accept any liability and guests agree not to raise against White Rocks any claims of any kind arising out of, or relating thereto.
Crafted in compliance with the government health authorities and leading global experts, our health and safety protocols offer a combination of enhanced protocols, sanitization procedures and safety policies across resort operations and spaces. Within our unique outdoors spaces and for the protection of our guests and staff, some experiences, services and offerings may be modified, operate at limited capacity, or be terminated at the Hotel’s absolute discretion for the wellbeing and protection of our guests and employees. No claims or requests for discounts can be admissible due to adjustments to services or offerings, which are in place for the welfare and safety of all.
